Items are shipped daily, Monday to Friday via Canada Post or DHL, except for on statutory holidays. However, due to possible variances with in-store inventory, we may take up to 48 hours to confirm product availability, and will email you once your order is confirmed. No credit notes or gift certificates purchased in-store may be used for online purchases.

Shipping within Vancouver

We offer free same day delivery for orders over $500 before tax within Greater Vancouver (to be delivered by 9:00 PM for orders placed before 5:00PM, or the next business day for orders after 5:00PM)

Shipping within Canada

IMPORTANT NOTICE (as of Friday Nov 15, 2024) : Due to the CANADA POST STRIKE, we will mail parcels within Canada via UPS Standard or other courier. Shipping times should remain the same (approx. 2-9 business days).  

We offer free shipping within Canada for all orders over $500 before tax, otherwise shipments have a flat rate fee of $32.

All packages are shipped via Canada Post regular mail, and may take an estimated 2 to 9 business days. Includes tracking and $100 insurance.

Taxes are charged by (shipping address) province:

• British Columbia: 12%
• Alberta: 5%
• Manitoba: 13%
• Saskatchewan: 11%
• Ontario: 13%
• Quebec: 14.975%
• New Brunswick: 15%
• Newfoundland & Labrador: 15%
• Nova Scotia: 15%
• PEI: 15%
• Nunavut: 5%
• Yukon Territories: 5%
• Northwest Territories: 5%.

Shipping to the USA

All goods shipped to the United States are final sale, and we are not responsible for any duties or taxes charged for shipments. We ship via Canada Post (which is carried by the USPS once it has crossed the border) or DHL Express for a flat rate fee of $75, and shipments can take up 10 business days for delivery.

International Shipping

All goods shipped internationally are final sale, and we are not responsible for any duties or taxes charged for shipments. We ship via DHL Express using a weight based fee, and shipments can take up 10 business days for delivery.

Shipping Liability

Once a parcel is dispatched, it becomes the responsibility of the selected shipping company. Any issues regarding lost parcels or disputes will be the responsibility of the recipient and the shipping company.

Exchanges & Returns

Regular price items purchased online and delivered within Canada must be shipped back to us within 7 days of receipt of the item(s) for exchange or store credit only.

All returns for regular priced online purchases (delivered within Canada) must comply with the following conditions:

• Returns must be pre-authorized by emailing info@ashiamode.com within 72 hours of receipt of item(s).
• Returns must be sent back within 7 days of of original receipt of the item(s) being returned.
• Any returned merchandise must not have been worn, washed, stained, or altered in any way.
• Any returned merchandise must have all original tags, boxes, dust bags, extra buttons, etc. included.
• The condition of returned merchandise is left at the discretion of Ashia Mode, and may be refused and returned to the sender if it does not meet the above conditions.

Return shipping charges are the responsibility of the client.

We cannot accept liability for shipping loss or damage of return goods. We cannot assume responsibility for packages without proof of delivery.

Sale items, items purchased with discount codes, and items shipped outside of Canada are final sale and cannot be returned.

Returning your Merchandise

• If you would like to return your merchandise, please email info@ashiamode.com within 72 hours of receiving your purchase.
• Once approved, you'll be given instructions on how to send back your shipment to us.
• All items must be returned within 7 days of receipt, and return shipping must designate signature on delivery.
• We cannot assume responsibility for packages without proof of delivery, nor can we accept liability for shipping loss or damage of return goods.